See how a practice runs on PracticeHub

Provider templates define when clinics run. Coverage rules define who's needed — two techs, a tester, a scribe, a front desk lead. PracticeHub generates the month, flags anything it couldn't satisfy, and lets your office manager adjust before publishing to every staff member's phone.

• Import or enter provider templates per location
• Set coverage rules by department and subrole
• Generate, review explainable gaps, adjust, publish

Missed call at lunch? Cancelled appointment that never rebooked? Insurance question from the front desk? It all lands in one queue, organized by department, assigned to a person, with due dates and a complete history. Admins see throughput; staff see exactly what's theirs.

• Tickets from calls, texts, AI escalations, or manual entry
• Department queues: Front Desk, Clinical, Billing, Admin
• Assign, track, close — with notifications both ways

The AI receptionist answers with your practice's voice, handles the questions you approve — hours, directions, appointment confirmations — and creates structured tickets for everything else. Every tool call it makes is narrow, permissioned, and written to the audit log.

• Answers FAQs from your approved knowledge base
• Looks up and confirms appointments through audited tools
• Escalates to the right department when unsure — never improvises

Reminder texts patients can actually reply to. Confirm with a C, reschedule with an R — and the reschedule becomes a ticket or a booking flow, not a voicemail. Cancelled-and-never-rebooked patients get a recovery text automatically. Consent and opt-outs are tracked from day one.

• Template-based confirmations with reply handling
• Cancelled appointment recovery campaigns
• STOP/START/HELP compliance handled automatically