SMS Opt-In

How patients opt in to text messages

Practices using PracticeHub collect SMS consent through one or more of the following methods, each of which records who consented, when, and how:

• In person or on intake forms: the patient provides their mobile number and agrees to receive appointment-related text messages from the practice.
• Verbally with documentation:front-desk staff confirm the patient wishes to receive text updates and record that consent in the patient's record.
• Patient-initiated texting:when a patient texts the practice's number first, the practice may respond to that conversation.

What enrollees receive

Appointment confirmations and reminders, reschedule prompts, follow-up scheduling messages, and replies to questions sent to the practice's number. Message frequency varies by your care schedule. Message and data rates may apply.

Example message: "Hi Alex, this is Aurora Eye Institute. Reply C to confirm or R to reschedule your appointment on Mar 12 at 2:40 PM. Reply STOP to opt out, HELP for help."

Opting out

Reply STOP to any message to unsubscribe immediately — this is honored automatically and confirmed with one final message. Reply START to re-enroll, or HELP for assistance. Consent is never a condition of receiving care. See our SMS Terms and Privacy Policy.